Testimonials |
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G'day mate - Welcome to Aussie Assist |
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JAPAN – EASE!” Dear Suzanne, We enjoy your beautiful country very much, everything you arrange for us was excellent!. The Sydney accommodation and tours were so good but we really love Adelaide and everything you show us - your homeland is very interesting - and big! Your delicious steak b.b.q dinner, the Coast and Winery tours you hosted for us, we very much enjoy but as you promised, Kangaroo Island was the best and we have never had this experience before - anywhere in the world - it was beautiful!
Your Japanese friends,
Dear Suzanne, 
I am back in Hong Kong and have had a very busy week! I must thank you for the hospitality and your professionalism in arranging my trip, especially since I was travelling alone. Your assistance was invaluable and gave me some lovely memories, especially of our Winery lunch and afternoon tea with your friends in Yankalilla! Kangaroo Island was so special, I loved all of it, the scenery, the wildlife, just wish I had more time - as you told me - 3 days is just not enough! Your friend .... Anna Yuen
I first met Suzanne in the 70’s when she worked in Reception at various 5 star Hotels in London - and an International Motoring Journalist in her spare time! We met several times over the next few years as she came over practically every year in order to meet her Hospitality contracts. Every time she returned, she said “Why don't you come to Australia for a visit” - like it was just a couple of hours drive ! We could see then that Suzanne applies her “whatever it takes” psyche to pretty much everything she sets out to achieve. At the end of 1991 myself and a close friend decided to embark on a round the world trip & finally arrived in Adelaide after a few quick stops enroute. There to meet us was Suzanne, wearing a big smile - as if to say “You can run, but you can’t hide”! It was patently clear to me then that she was destined to play no small part in Australian Tourism, a “Natural” if you like – and it has been my pleasure to watch her grow, knowing the levels of perfection she pursues! She picked us up in her own car, took us to her house, cooked for us, arranged to treat us to some of the most popular tourist attractions and made us extremely welcome. I know that she did similar things for many other global friends over the years to follow and there is no doubt in my mind that this is why Aussie Assist is so successful. Suzanne is one of the most generous and passionate people I know, in life and in business. In 2002 my wife and I returned to Adelaide. Once again Suzanne was waiting at the airport with her flash car. We enjoyed a few days touring locally before being taken to Kangaroo Island where Suzanne offers several private houses and an absolute must for anyone visiting South Australia. We saw all sorts of wildlife, even got to hand feed kangaroos at a unique animal sanctuary where there were Koalas and the rare Red tailed black cockatoo – fantastic! We also visited several top Southern Vales wineries that Suzanne recommended, before being served a wonderful alfresco lunch featuring local products – the perfect closure to an unforgettable holiday! All in all I would just like to congratulate Suzanne for what she has achieved at Aussie Assist for no other reason than - she deserves it. Judging by the testimonials, Suzanne obviously treats each of her clients just as well as her friends! Chris Wood
Suzanne from Aussie Assist arranged my tour of Adelaide & Kangaroo Island, offered excellent B&B accommodation with door-to-door pick-ups & airport transfers – excellent! Adelaide was lovely (too short though) & I really appreciate all the time, help & support Suzanne so generously provided! Paula Shimatsu-U
Hi Suzanne Back safe and sound from my trip to Outback and have to thankyou and add - it was absolutely fabulous! I had such a wonderful time - we were just a small group of seven but everyone was very friendly & looked out for each other. Your guide was brilliant - a regular “Jack of all trades” - the best “barbie” cook ever and a fount of interesting information. I don't think I got bitten once on the trip, well not until I got back to civilisation in Alice when I think a mosquito had a good feed. We saw loads of wildlife - kangaroos of every shape & size - red, grey Euro, we saw emus, skinks, lizards, rock wallabys, even camels and the birds were beautiful! Even the guide commented on how lucky we had been to see so much! The accommodation was clean & comfortable - strange feeling sleeping underground in Coober Pedy. Slept in my swag under the stars for two nights and that was an amazing/unique experience - the stars were so incredibly beautiful. Thank you for arranging all this for me and also for making me so welcome! Travelling alone, It made such a difference to my trip and good to finally meet you after e-mailing for so long! If you ever plan to come back to the UK for a visit you have my e-mail address. Hope to see you again in the not too distant future – already swatting up on my plans for my next visit. Take care and thank you again for your support, your wonderful service and unforgettable hospitality! Jennifer Hetherington
Hello Suzanne,
We are back in China and just wanted to drop you a note and thank you for everything! It was great to meet you in person and very much appreciated the chance to share lunch together - rather than spend 4 hours in the airport! Our stay on Kangaroo Island was wonderful, we saw lots of wildlife and had some lovely relaxing walks around the island. The accommodation you arranged was excellent and we loved the fairy penguin tour - so cute! Thank you for organizing everything on such a short notice (especially considering you were in Townsville at the time!)and for personally taking time to meet us on arrival. We hope that we will get a chance to come back to Australia soon and would love to see you again. We will definitely recommend your 5 star service to all our friends back here! Hope to stay in touch, who knows might even see you in China one day? Kind Regards from us both,
G’Day Mate! What can we say about Aussie Assist in Adelaide, South Australia - maybe “Been there - done that - seen that - now it’s your turn!” Well we really fell on our feet when we discovered Aussie Assist. I found Suzanne after browsing the net for some time, searching for Aussie holiday deals - and what a find! Her friendly outgoing attitude to life and her unmistakable passion for her business was evident from the outset and she worked through the whole itinerary, patiently feeding us all the options. Everything we wanted to do and see was thoroughly researched by Suzanne and in some cases she only recommended products and destinations that she had personally experienced, what a bonus! Her personalised “Meet and Greet” service in Adelaide was most welcome after a tiring 22 hour flight and the only thing to cap her smiling face on arrival was the fantastic alfresco lunch she prepared for us before we picked up our pre booked Campervan and pushed on to see more of this great country. Everything organised by Aussie Assist was first class, with some superb bird-watching on Kangaroo Island (found the red-tailed black cockatoo), incredible waterfront Bed & breakfast accommodation and a very special Anniversary Winery Balloon trip to top it off. Cheers Suzanne - well done! We cannot recommend Aussie Assist highly enough! The level of professionalism and dedication shone through right from day one and we will definitely use Suzanne again with complete confidence! Mat & Claire Wilson
Dear Suzanne, It was a pleasure dealing with you from the very beginning. Your website was comprehensive and informative, and your quick response truly impressed us that you were dedicated to give such excellent service. After several e-mails and a long-distance phone call from Bangkok, we finally had our itinerary fixed up to our specifications. Thank you so much for picking us up from the airport! As first-timers to your country, the Meet & Greet service was a welcome relief after the long 10-hour flight and delay at Melbourne airport. Thank you also for opening up your home and treating us more than your guests. We are truly grateful for your hospitality and the warmth shown to us. We also liked the traditional Aussie steak dinner as it was a great way to start our honeymoon and exposure to Australian culture. The next 4 days were simply glorious and beyond our expectations! We loved the leisurely drive through the countryside to the Barossa & McLaren Valleys. The wines tasted were awesome (as evidenced by the 20 bottles purchased) and the B&B was just marvelous and perfect! We enjoyed the morning breakfast and chatting with the owners, as well as the afternoon strolls around the lake and through the vineyards plus the Kangaroo walk! As well, the tasty pates, cheeses and grapes were an added bonus! We truly had a fantastic and awesome time, and we are still talking about this trip with family and friends. We are now enticed to come back and explore the other States and of course, we will do so through you! We were truly impressed with your dedication and passion for what you're doing, and we are very fortunate to have had the chance to spend 6 days with you and be personally escorted. Our honeymoon trip was truly memorable and we have to thank you for it! We look forward to touring with you again in the immediate future. With kind & loving regards, Cristina & Bee Tansakul
When we sent out emails to fifteen travel agents late in 2002 asking for outlines of packages to Broome (Western Australia) for my honeymoon, we eventually got back emails from three travel agents, of which one was a "not interested unless you make a time to come and talk to us in person" and another was inflexible and disinterested. Then there was the reply from Aussie Assist, which we received on the same day that it was sent! After many emails (and later phone calls) during which time she took the time to get an idea of what we were interested in, Suzanne researched what was available and put together a tailored package that gave us a mix of relaxation and adventure that looked on paper to be ideal. It must be said that we were a bit apprehensive of paying for a holiday through someone we had never physically met, but in hindsight it went really well! Everything was organised and paid for weeks in advance, we were looked after from the moment we got off the plane, and every place we stayed at and tour we went on was of an outstanding quality and we had a fantastic time. Looking back, there may have been other pre-packaged deals that would have been cheaper, but our emphasis was on making sure we didn't end up in any dodgy situations in somewhere as isolated as Broome (fantastic) and any extra money we paid (which wouldn't have been much anyway) was well worth it! Go ahead, put your trust in Suzanne and if ours is anything to go by you'll end up having a top holiday! Thanks Suzanne - we will come again soon! Mark & Brooke Drechsler
Hi There! We wanted to thank you so much for your incredible service during our short stay in Adelaide. We had searched high and low from our end for an SUV to hire (4WD your end) and you took all the pressure off in supplying same - along with all the maps, directions and bottle of champas for our honeymoon! Your personalised Airport Meet and Greet service is a really nice touch after a long flight and to avail yourself so late at night, just to get us safely off on our journey, saved us time, money - and stress! We will (gladly) use your unique service again upon our imminent return and make sure everyone at this end knows about Aussie Assist - wherever they are headed! Thanks again! Kind Regards, Lauren Cahill
Dear Suzanne We are delighted to send you this referral as a small token of our appreciation for your invaluable support in making our Aussie holiday so very special! From the moment we found your website, to the time you personally met us at the airport, your professional and personal contribution just left us speechless. You calmed us in times of (borderline) hysteria, when it seemed things would never come together - even though you were on the other side of the world - and walked us calmly through the whole trip! The Four Wheel Drive Outback experience you personally tailored for us, complete with charming and most entertaining guide, was out of this world and our visit to beautiful Kangaroo Island will remain in our fondest memories always - so glad you insisted! The accommodation everywhere was excellent value and your personal touch and considerate contributions - unforgettable! In fact, you did such a good job, we feel we must warn you - we may well return! John & Christine Bridger
Dear Suzanne, We wanted to thank you so much for your wonderful personalised service during our stay in Adelaide - how special - and unique! We have not experienced such in-depth “attention to detail” in all our previous travels! We have enjoyed every minute of it, from being met at the Airport on arrival, the apartment on the beach (fabulous), your personally selected boutique Wineries and delicious lunch (loved it) the Outback and wildlife (fascinating) and Kangaroo Island was even better than you had promised! Your “Island” hosts were brilliant, accommodation in the luxury apartment - 6 star, the tour and the island itself - breathtaking - our only regret was that we couldn’t stay longer - you did warn us! We will return and we’ll be telling everyone back home about a very special Tour Operator - Aussie Assist! Thanks so much for an unforgettable trip “Downunder” - in a “Pommie” word - “Brill” !!! Ann Lander Janice Clark Sydney, Australia
G’Day Sport! What can we say about your wonderful company - well , for starters your professional level of service and application (not to mention your patience in answering all those questions) is amazing! When we “got stuck” in Sydney, we thought we would be sleeping under the Harbor bridge but no, one call to you and it all fell into place - and fast! Everything you arranged for us right across the country was absolutely fabulous. Adelaide was, as you promised, beautiful and the delicious seafood lunch we had with you at your lovely Marina on that perfect Summer day was a very thoughtful addition. So here is our personal recommendation to any “would-be” visitors to Australia:- “We found Suzanne to be an absolute gem! Just tell her where you want to go, your interests, dreams and schedule and she will arrange a very affordable and entertaining package for you. No nonsense, quick turnaround, wonderful door-to-door service wherever you go and at prices we couldn’t find anywhere else. We would not hesitate to book again with Aussie Assist!” Cheers Suzanne…. Carol & Gordon Liddle
As independent travellers, wanting to organise an extensive tour of The Outback, we emailed over 70 tour operators and travel agents in Australia. The answer to our needs came from Aussie Assist who took all our personal considerations and preferences into account and offered us exactly what we were looking for - and within our budget! Looking back over all those emails - makes us tired! Suzanne also introduced us to the amazing beauty and wilderness of Kangaroo Island, a destination we were told was “a must”, one we thoroughly enjoyed and would have missed, had we gone it alone. The complete package exceeded all our expectations and we continued to receive email support from Suzanne long after we left Adelaide. We feel we received great value for money - thanks Suzanne! Simon & Isabelle Greenway
Hey Suzanne! Just wanted to let you know we had an awesome time on the 4WD trip you organised for us to the Hunter Valley and Blue Mountains - you promised it would be good - it was great - thanks heaps! We loved the Airport Meet & Greet service on arrival in Sydney - what a relief after a long flight! Our Tour guide was funny, knowledgable, entertaining and courteous and the new Range Rover was a bonus - what luxury! The accommodation was fantastic, (bargain) the rainforests and interaction with the wildlife just blew us away - we never dreamed we could get that close to the little furry folk! Just sorry we didn’t have longer to come across to Adelaide to see you after all your hard work - but don’t worry, we’ll be back - for more of your great service and experiences. Happy to recommend you to anyone planning to travel Downunder (and already have) - excellent value - cheers buddy! Ryan Larsen & Team
I recently had the pleasure of booking a Campervan holiday online with Aussie Assist. I was a bit nervous doing this through Suzanne (an independent Agent) but her timely emails and speedy, thorough replies leave me in no doubt that all will be in order when I arrive in June. Suzanne not only booked our Camper but gave us a great price, mailed us maps, conveyed distances/time frames and has continued to feed us invaluable advice to assist and prepare us for our one month trek across Australia. It has truly been an excellent service so far and we are both looking forward to our wonderful, relaxing holiday - with all the hard work done! Suzanne Sturla
Dear Suzanne, As we missed you on our day of departure, had to write and thank you for all the arrangements you made for Gill & myself on our short visit to Adelaide. The Meet & Greet service on arrival (great!) the unofficial city tour to get our bearings, the riverfront restaurant (fabulous lunch and views), the hirecar and most important, our wonderful bed & breakfast accommodation - first class! Everything was perfect and once again, thank you so much for your great service and thoughtfull personal touches. We would gladly recommend Aussie Assist to any potential client coming to Australia. Au revoir - for now. Gill and Jim Cleverly
Hi Suzanne Just a quick note to let you know our full itinerary so you have our dates. Thanks for all the tips on suitable clothing etc; always difficult with a hectic schedule like ours. We are so excited about the whole trip, especially all the tours etc; you put together at such short notice. Will we get to meet you at any of the stops? You've been so helpful & pleasant! Deb & Roy Haggerty
Suzanne, thanks again so much for all your help! You exceeded all our expectations, in all areas, in fact I have referred you to a US reservationist who is headed Down Under. I'll be sure to let you know when we return! Cheers, Deb & Roy (again).
Hello Suzanne! Just to let you know, my daughter and I are very pleased with the service you have managed to provide for us. In this day and age, it seems a personalized service such as yours is something we know should be there and available, but unfortunately it is very rarely found. Coming from Canada , which is half -way around the world, and being treated so well, and with an understanding that makes one feel "at home" ....well before our arrival date...goes a long way to making our up-coming holiday an event in our lives that will be remembered with fondness, for many years to come. You make one feel, (and rightly so) that you are there to help.....and With Kind Regards... Glen Perry
"Hey Suzanne! You asked me if I was "happy with your service" would I drop you a line when I got home. Well, I'm still in Perth and couldn't possibly express my gratitude to you in one line! When I walked into my local Travel Agent back home 6 months ago and announced my dream trip to tour Australia, I knew immediately I had made a BIG ask - then a week later they advised they were "unable to service my request" - my heart sank. Enter Aussie Assist - thankfully, my Agent continued the search and soon after found you on the Internet and what a find! To locate someone willing to put the whole deal together for me in 3 weeks was a challenge in itself but you did and here I am! I can't begin to tell you how impressed I am with your country, your business, your service, your prices, your personal touches and thoughtful input into my rather challenging itinerary! To be in Sydney on New Years Eve was a dream come true, the Hunter Valley was a great day tour and being a native American, to see Ayers Rock and experience your indigenous history was unforgettable. As you promised, Perth is beautiful and the 4WD camping tour you arranged was amazing value but the best part was Adelaide and to think I nearly missed it! Kangaroo Island was very special, the wildlife and scenery was incredible and I would not have had that experience if not for you. I honestly can't thank you enough, the accommodation everywhere was great. All your B&B hosts were wonderful, your Hotels and Tours represent amazing value, your personal attention to detail has to be experienced to be believed and the extra effort you applied to get me where I wanted to go is something I can only describe as priceless. Who would have thought (or believed) I could spend 8 weeks touring Australia (alone) and do it all for US$4,000:00! So, if you are thinking about a holiday in Australia - with Aussie Assist - don't think about it-DO IT !
Dear Suzanne Just a quick note to thank you for our wonderful holiday in Adelaide. From the moment I contacted you via your web site right up until the day we left to come home, you had absolutely everything covered for us. The apartment right on the beach was an unexpected bonus, the kids loved it! Your thorough and thoughtful insight into what our family would most enjoy and what represented the best value was wonderful - and spot on! Having two "older" children, you were not only able to cater for their needs but for the "adults" also - a very clever mix of touring options indeed! Kangaroo Island was amazing - so glad we took your advice on that and the Southern Vales Wineries and South Coast tour was a bargain! Thankyou so, so much for everything, I look forward to using your unique and stress-free services again very soon. Regards from the Thomas family.
"Thanks to Suzanne, Adelaide was the most enjoyable stop on our Australian vacation, there were no hiccups. Our group of 8 was most impressed with the attention to detail and the extra effort applied in servicing our varying needs. You will appreciate and be very pleased with Suzanne's little surprises. Again, thanks Suzanne for all your help." Bernard and Irene
"Thankyou for a wonderful tour. I had the most wonderful day touring the wineries and seeing the sites of the Barossa. The day was most enjoyable and I would highly recommend it to anyone wanting to do a tour of the Barossa wineries. Thankyou." Ellen
Re: A Pat on the Back Dear Suzanne, This is just a short, if somewhat belated note to thank you and your staff for the "kidnap weekend" you arranged for Claudia and myself. As you know, I arrange these surprise escapes for Claudia every 2 or so years and usually spend considerable time and money dealing with the various operators; airlines, hotels, hire car companies etc. The secrecy factor adds to the complication. I appreciated being able to hand the whole thing over to you, knowing that all the detail was covered. Your service really paid dividends when we missed our morning flight on day one. One call to your office and the various arrangements were altered to cover our late arrival. The 63 Pontiac and the "cruise" to the Murray was a highlight and set the mood for the entire trip. It really was special! It had such an impact on us that we have just found and purchased a "cruiser" for ourselves. A 1959 Cadillac Sedan Deville, pink of course. I have attached a photo. Thanks again for all your help. I will certainly use your services when the kidnap is due. Michael Holding
Suzanne, Justine
Just wanted everyone who is going to be travelling in and around Australia in the near future and and want to save loads of money,then you just "have to" get in touch with Suzanne at Aussie Assist! I thought I was getting good discounts for airfares,accomodations,etc.on my own,until I talked with "THE GAL THAT KNOWS"!! Suzanne saved me a lot of time,aggravation,and most importantly-money! She knows where the discounts are that no other travel agencies can even guess at. After chatting with her a few times,we reworked my itinerary from top to bottom and in March 2001, I flew to Sydney from the States and began my holiday! Everything was even better than I anticipated-from airport/hotel transfers, wonderful accomodations, and even day tours Suzanne told me about, were fantastic! Not to mention all the flights I took from city to city where I paid a "fraction" of what I originally had planned. I don't know how she does it but very glad she helped me out!! She even met me for lunch in Surfers Paradise and wanted to make sure I was having a great time! So if you think you found good discounts for your travel plans before talking with Suzanne, thats fine. If you want to find the REALLY GREAT discounts, and spend a whole lot less-then you must get in touch with her!! Thanks so much Suzanne for the chats, lunch and saving me all that money! Chris Beamish
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25 Feb 2005 |
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Thank you very much for your wonderful service, we tell everyone now about our “Aussie Assist” Agent - with service all over the country! When can you come to visit our island and home please - to be our guest then we can spoil you in return!
